Refund & Returns Policy

Cancelation

  • Our Products : You have 48 hours to cancel an order for free, after the 48h mark you will have to pay 30% of your order using bank transfer to one of our 3 bank providers.
  • Personnalized Products : You have 48 hours to cancel an order for free, after the 48h mark there is no cancelation process anymore, and we will proceed to send you the order.

Returns

You have 48 hours to return an item or exchange it. To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds

Once we receive your item, we will notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. When your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain amount of days.

Need help?

Contact us at contact.tico.sbe@gmail.com for questions related to refunds and returns.